Refund & Return Policy
Effective from April 2025
At For Your Eternity, we take great pride in creating high-quality, ethically made jewellery that’s designed to last a lifetime. As many of our pieces are made to order or tailored to your specific needs, our returns policy reflects both our commitment to craftsmanship and our obligations under English consumer law.
Non-Returnable Items
We do not accept returns for any item of jewellery that is:
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Custom-made, bespoke, or specially crafted for you
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Shaped-to-fit or engraved, or made to match an existing engagement ring
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Resized or altered after purchase
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Worn or damaged after delivery
These items are exempt from cancellation or return under the Consumer Contracts Regulations as personalised goods.
Faulty or Incorrect Items
We will accept returns and offer a repair, replacement, or full refund in the event of:
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A manufacturing fault
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The item not conforming to the agreed specifications
Faults must be reported within 14 days of delivery. Please contact us at hello@foryoureternity.com with your order number and a description of the issue.
All returns must be securely packaged in their original condition and sent via a tracked and insured service. We will provide full instructions when you contact us.
Diamond Quality and Natural Variation
As is standard within the jewellery industry, diamond grades and colours are approximate. Minor variations—within two clarity or colour grades—are considered acceptable due to the nature of gemstone grading.
All diamonds are responsibly sourced and graded according to internationally recognised standards. Where applicable, stones are certified or supplied with documented origin information.
Broken Engagements or Proposal Changes
A broken engagement or rejected proposal is not a valid reason to return a made-to-order ring.
However, at our discretion, we may offer to buy back your ring, based on:
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The scrap metal value of the ring
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The resale value of any diamonds or precious stones on the second-hand market
These values are typically much lower than the original purchase price. We strongly recommend customers take out jewellery insurance to protect against personal or circumstantial loss.
Resizing
We offer one free resizing on most ring designs, subject to suitability. Please note that resizing can affect the ring’s structural integrity. We cannot accept responsibility for manufacturing issues arising from resizing performed after the initial sale.
Ownership and Risk
All goods remain the property of For Your Eternity until full payment is received. Risk in the goods (such as loss or damage in transit) passes to you upon delivery. All items are shipped via insured delivery as standard.
Quotations and Price Validity
All quotations are valid for 7 days from issue. Prices may be adjusted in line with market fluctuations in precious metals and gemstones. Once your order is confirmed and paid for, your price is fixed and will not change.
Delays Outside Our Control
We are not liable for any delay caused by circumstances outside our control. This includes (but is not limited to) delays caused by:
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Supplier issues
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Extreme weather
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Customs or import delays
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Strikes, illness, or other unforeseen events
We will always inform you of any significant delay and work with you to resolve it promptly.
Questions or Concerns?
If you have any questions about returns, refunds, or your rights as a customer, please don’t hesitate to contact us at:
hello@foryoureternity.com
We’re always happy to help.
